Privacy Policy

Epoarts ("we", "us", or "our") operates the online store at https://epoarts.com/ ("Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, create an account, or place an order.

1. Information we collect

We may collect the following categories of personal information:

• Account details: full name, mobile number, email address, and password (stored securely as a hash).
• Order & delivery details: shipping address, billing address, order history, and delivery instructions.
• Payment information: payment method selected (e.g. Cash on Delivery or UPI). We do not store full card or UPI PIN details on our servers. Payment processing may be handled by authorised third-party payment partners.
• Communications: messages you send to our support team and records of customer service interactions.
• Technical data: IP address, browser type, device information, pages visited, and cookies (see Section 8).

2. How we use your information

We use personal information to:

• Process and fulfil orders, including payment verification and delivery.
• Create and manage your customer account.
• Send order confirmations, shipping updates, and service-related messages.
• Respond to enquiries, returns, refunds, and disputes.
• Improve our Website, products, and customer experience.
• Detect, prevent, and address fraud, security issues, or policy violations.
• Comply with applicable laws, regulations, and payment-partner requirements.

3. Legal basis & consent

By using our Website, creating an account, or placing an order, you consent to the collection and use of your information as described in this policy. Where required by law, we will obtain additional consent before processing your data for specific purposes.

4. Sharing of information

We do not sell your personal information. We may share data with:

• Payment gateways and banks to process UPI and other electronic payments securely.
• Courier and logistics partners to deliver your orders.
• Technology service providers that host our Website, send emails, or provide analytics — only as needed to operate our business.
• Law enforcement or regulators when required by applicable law, court order, or to protect our rights and users.

All third parties are required to handle your data confidentially and only for the purposes we specify.

5. Data retention

We retain personal information for as long as necessary to fulfil orders, maintain your account, comply with legal and tax obligations, and resolve disputes. When data is no longer required, we delete or anonymise it using reasonable security measures.

6. Data security

We implement appropriate technical and organisational safeguards to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your rights

Subject to applicable Indian law, you may request to:

• Access or correct personal information we hold about you.
• Delete your account and associated data, where legally permitted.
• Withdraw consent for marketing communications.
• Raise a complaint regarding our data practices.

To exercise these rights, contact us at support@epoarts.com. We will respond within a reasonable timeframe.

8. Cookies & similar technologies

We use cookies and local storage to keep you signed in, remember your cart, and improve site performance. You can control cookies through your browser settings. Disabling cookies may limit certain features such as checkout and account login.

9. Third-party links

Our Website may contain links to third-party websites or payment apps. We are not responsible for the privacy practices of those sites. Please review their policies before providing personal information.

10. Children's privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can remove it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the Website after updates constitutes acceptance of the revised policy.

12. Contact us

See also: Terms & Conditions